Quantcast
Channel: PTC Community : Discussion List - PTC Mathcad
Viewing all articles
Browse latest Browse all 2936

Strange behavior with license recovery (2 out of 3)

$
0
0

I have an office PC that has mathcad 11, mathcad 15, and prime all installed, and all were working as expected. I started getting notices from Win7 that the hard drive was failing, with warnings to copy everything. Our IT did manage to clone the complete hard drive, and replaced the new drive in the same PC. Almost everything works; the one exception being the one piece of SW that cannot be reinstalled and licensed now.  The strange thing is that Mathcad 15 and Prime load and work as expected, with no hints of license problems. However when I try to start Mathcad 11, I get a message that the license file is corrupted. Of course, there is no server nor manual support now, so I'm looking for straws to grasp, as the one version I really wanted to keep is Mathcad 11; the others can always be reinstalled.

 

The hard drive is cloned, so I expect it should be completely transparent to all of the software. I did check that the disk name and volume ID are the same as the old drive.I had copied the license file folder separately, and I tried substituting that for the cloned version; but got the same error message.

 

Any thoughts on possible recovery options?

 

Lou


Viewing all articles
Browse latest Browse all 2936

Trending Articles



<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>