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MathCad kernelbase.dll problem

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Hey guys, I'm having problems with mathcad loading up properly.

 

for some reason my MathCad started not wanting to load up, but when I would go to my event viewer it doesn't load properly.

The Faulting module name: KERNELBASE.dll, version: 6.1.7600.16385

Exception code: 0xe06d7363

Fault offset: 0x0000b727

Faulting process: 0x18d8

Faulting appllication path: C:\Program Files (x86)\Mathcad\Mathcad 14\mathcad.exe

Faulting module path: C:\Windows\syswow64\KERNELBASE.dll

 

from what it looks like from this error it seems like the installation isn't the problem but it may be an operating system problem.

How could i go about fixing this issue? Reloading the operating system?


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